We only collect the information that is necessary to carry out normal business operations, to provide any good or services you’ve asked for, and to keep you updated about our current and future activities. For example, your name, title, date of birth and gender, contact details, transaction history and credit card information and access requirements (whether you require wheelchair access, audio description, BSL interpretation etc.).

We don’t store your payment card details. If you phone us to make a booking, the Box Office staff who make your booking won’t be able to hear or record your card details as you type in or speak your payment information.

We use a secure customer relationship management (CRM) system to manage our activities in ticketing, marketing, relationship management of our customers and stakeholders, and fundraising to hold contact details and a record of your interactions. The CRM system can only be accessed by people who need it to do their job and certain data, eg. sensitive information is additionally controlled and only visible to staff who have a reason to work with it. All payment transactions are encrypted and we use strict procedures and security features to prevent unauthorised access.

See the RSC Privacy Policy

If you are due to come to a performance and it is cancelled, we will contact you directly by phone or email. Please don’t contact our Box Office directly. We will also post the latest information on any show cancellations on our social media channels. 

We only cancel a performance as a last resort with the focus being the safety of audiences as well as the RSC and venue team.

If we need to cancel your performance for any reason, you will be entitled to a full refund.

If you find you cannot attend a performance, we will offer an exchange or credit note up to 24 hours before the performance. This service is offered free of charge to RSC Members, non-members will be charged £2 per ticket exchanged.

Read our full ticketing Terms and Conditions here.